Can I exchange it for another product?

NONYMOUSAA does not accept exchanges.

Customers will need to place a new order for their desired product.

※ Please note that exchanges and returns are not possible due to customer preference (including exchange for a different color, size, etc.) other than product damage or defects.

Refund Method

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs.

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

NONYMOUSAA  Official Online Store Return Policy

Returns are ONLY POSSIBLE IF THE PRODUCTS IS DEFECTIVE.

Returns are only possible for ordered products that the product through 1:1 inquiry in My Page and have completed the verification procedure for the combination of the customer service center.

■ Returns are available within 7 calendar days after delivery of the product.

If the delivery is delayed after you have received your contract details, you can return your order within 7 days upon receipt of your order or after the start of the shipping date.

Please make sure to contact it through make 1:1 inquiries in My page before sending the package or request return in our website.

We do not have a responsibility of Loss if there is any package without notice.

■ Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Please take care when trying on your purchases and return them in the same condition you received them.

Any returns that do not meet our policy will not be accepted.

CUSTOMER SERVICE CENTER

■ E-MAIL : nonymousaa@nonymousaa.com

■ KOREA TIME : MON - FRI AM 10:00 ~ PM 5:00 / LUNCH BREAK 13:00~14:00 (SAT.SUN.HOLIDAY OFF)